Questions about consultation and how a case is handled
Understanding the process and preparing documents helps the initial conversation go smoothly.
Frequently Asked Questions
How do I start a consultation?
Describe briefly what happened, when it happened, and which platform or payment method was used. After the initial conversation, we will tell you what further information is needed.
What documents should I prepare?
Gather receipts or transaction records, platform pages, chats, emails, and other communications. Keep the original copies and do not alter the screenshots.
Can the money definitely be recovered?
No. The outcome depends on the movement of funds, timing, evidence, and the actions of the institutions involved. No one should promise a definite recovery or a guaranteed outcome.
How are fees determined?
Fees are explained according to the scope of service, the complexity of the case, and the work expected, before any formal engagement begins.
How is personal information protected?
Provide only the information needed for the review. Do not send passwords, verification codes, private keys, or full bank card details.